1. Store in a dry and cool place
2. Avoid all skin contact, if redness or other signs occur, stop use immediately
3. Keep out of reach of children
4. Keep tightly sealed
5. Keep out of sunshine
Contact Us
FAQs
Burano collects some frequently ask questions to save your time, if you still have any more question please contact us by online chat or send us an e-mail by support@buranonail.com
Product
Order's Q & A
Returns
What is the best way to store Nail Products?
Where is the item shipping from? And how about the usual shipping time?
1. All items are being shipped from the US/UK/CA/DE.
2. All orders will be shipped within 3 business days. Orders placed between 8 am Monday and 3 pm Friday will be processed within 1-2 business days, and orders placed between 3 pm and 5 pm on Friday will be processed next Monday.
3. Orders received during standard U.S. holidays will not be processed until the next business day. Holidays include, but are not limited to: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.
When will I receive my order?
Countries/Regions Average Shipping Time （Days）
United States 7-15
United Kingdom 10-16
Europe, Canada 12-18
Others 15-25
Tips：
When product with the name contains【US ONLY】 only can be shipped to the United States, When product with the name contains【UK ONLY】 only can be shipped to the United Kingdom, When product with the name contains【DE ONLY】 only can be shipped to the Germany, other regions customers will not be able to order, you need to delete this part of the product to complete payment.
How do I track my order?
1. Your delivery confirmation email will contain your tracking number and order details. You can go to the Track Your Order to trace the progress of delivery.
2. Our goal is to maintain our normal shipping times throughout the year. Despite our best efforts, we occasionally experience unexpected shipping delays. In the event we have a delay, we will make every effort to return to normal shipping times as quickly as possible.
3. If you have any questions, please contact our Customer Service Department. Email: support@buranonail.com
What is the return policy? Is there any charges?
1. BURANO Brand is committed to 100% customer satisfaction. If our products didn’t meet your expectation, you may return your purchase within 30 days from delivery date with original packaging for FREE, but you have to pay for the return or exchange cost if no quality issues are involved.
2. If you believe your package is damaged in transit, you may contact us within 5 days of delivery and we will work with you to resolve the issue quickly.
3. To cancel your order before shipment, please contact support@buranonail.com as soon as possible.
How to return the items?
1. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
2. To start a return, you can contact us at support@buranonail.com. If your return is accepted, we’ll send you a return address, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. You can always contact us for any return questions at support@buranonail.com.
How soon will I receive a refund?
1. We will notify you once we've received and inspected your return items, and let you know if the refund was approved or not.
2. If approved, you'll be automatically refunded on your original payment method. Please remember it will take some time for your bank or credit card company to process and post the refund.
Product
What is the best way to store Nail Products?
1. Store in a dry and cool place
2. Avoid all skin contact, if redness or other signs occur, stop use immediately
3. Keep out of reach of children
4. Keep tightly sealed
5. Keep out of sunshine
Order's Q & A
Where is the item shipping from? And how about the usual shipping time?
1. All items are being shipped from the US/UK/CA/DE.
2. All orders will be shipped within 3 business days. Orders placed between 8 am Monday and 3 pm Friday will be processed within 1-2 business days, and orders placed between 3 pm and 5 pm on Friday will be processed next Monday.
3. Orders received during standard U.S. holidays will not be processed until the next business day. Holidays include, but are not limited to: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.
When will I receive my order?
Countries/Regions Average Shipping Time （Days）
United States 7-15
United Kingdom 10-16
Europe, Canada 12-18
Others 15-25
Tips：
When product with the name contains【US ONLY】 only can be shipped to the United States, When product with the name contains【UK ONLY】 only can be shipped to the United Kingdom, When product with the name contains【DE ONLY】 only can be shipped to the Germany, other regions customers will not be able to order, you need to delete this part of the product to complete payment.
How do I track my order?
1. Your delivery confirmation email will contain your tracking number and order details. You can go to the Track Your Order to trace the progress of delivery.
2. Our goal is to maintain our normal shipping times throughout the year. Despite our best efforts, we occasionally experience unexpected shipping delays. In the event we have a delay, we will make every effort to return to normal shipping times as quickly as possible.
3. If you have any questions, please contact our Customer Service Department. Email: support@buranonail.com
Returns
What is the return policy? Is there any charges?
1. BURANO Brand is committed to 100% customer satisfaction. If our products didn’t meet your expectation, you may return your purchase within 30 days from delivery date with original packaging for FREE, but you have to pay for the return or exchange cost if no quality issues are involved.
2. If you believe your package is damaged in transit, you may contact us within 5 days of delivery and we will work with you to resolve the issue quickly.
3. To cancel your order before shipment, please contact support@buranonail.com as soon as possible.
How to return the items?
1. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
2. To start a return, you can contact us at support@buranonail.com. If your return is accepted, we’ll send you a return address, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. You can always contact us for any return questions at support@buranonail.com.
How soon will I receive a refund?
1. We will notify you once we've received and inspected your return items, and let you know if the refund was approved or not.
2. If approved, you'll be automatically refunded on your original payment method. Please remember it will take some time for your bank or credit card company to process and post the refund.